Privacy Policy

Last Updated: March 13, 2026

Who We Are

SwiftDrain Pro is a homeowner-focused referral platform operated by 16002099 Canada Inc.. The website is designed to help users describe residential plumbing issues and connect with independent local plumbing contractors and service providers. SwiftDrain Pro is not the direct plumbing company performing the work at a customer's property.

Scope of This Policy

This policy applies to information collected when you visit SwiftDrain Pro, submit a quote request, call us, email us, or otherwise interact with our forms, pages, and contact features. By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect Directly From You

When you submit a request, contact us, or communicate with us, we may collect information such as your full name, phone number, email address, ZIP Code, requested service category, call details, and any message or property-related details you voluntarily provide.

Depending on the request, this information may include descriptions of leaks, clogs, water damage, fixture issues, timing needs, preferred contact methods, or other details relevant to routing your inquiry to independent service providers.

Information We Collect Automatically

We may automatically collect limited technical and usage data such as IP address, browser type, device type, operating system, pages visited, date and time of access, referring page, approximate location inferred from IP address, and interactions with forms or website features. We may collect this information through cookies, pixels, logs, analytics tools, and similar technologies.

How We Use Information

We may use the information we collect to:

• process and route your request to relevant independent contractors;
• contact you by phone, email, text message, or other methods about your request;
• improve our forms, routing logic, website performance, and user experience;
• maintain records of requests, inquiries, and support communications;
• detect fraud, abuse, invalid traffic, or misuse of the platform;
• comply with legal obligations and enforce our site policies.

How Request Information Is Shared

The primary purpose of SwiftDrain Pro is to help homeowners connect with independent local plumbing contractors and related service providers. For that reason, information you submit may be shared with independent contractors, lead-handling partners, call routing vendors, or other service providers involved in reviewing and responding to your request.

We may also share information with vendors that support website hosting, analytics, communications, security, spam prevention, customer support, or internal operations. We may disclose information if required by law, legal process, government request, or to protect our rights, users, contractors, or the public.

Independent Contractors and Third Parties

Contractors and service providers contacted through Plumbing Match Hub are independent businesses, not employees or agents of Plumbing Match Hub or 16002099 Canada Inc.. Once your information is shared with an independent provider, that provider may apply its own privacy practices, retention standards, and communication procedures. Homeowners should review provider terms and verify licensing, insurance, and qualifications before hiring anyone.

Calls, Text Messages, and Consent to Contact

By submitting a form or providing a phone number, you authorize SwiftDrain Pro, its representatives, and relevant independent service providers to contact you regarding your request, including by phone call, email, or text message where permitted by law. Standard messaging and data rates may apply. You are not required to submit a form or consent to automated communications as a condition of purchasing any goods or services.

Data Retention

We retain information for as long as reasonably necessary to operate the platform, route requests, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods may vary based on the nature of the information, request history, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, misuse, or loss. No internet transmission or storage system can be guaranteed to be completely secure, and we do not promise absolute security.

Your Choices and Rights

You may request updates to your contact information, ask questions about our data practices, or request deletion of certain personal information, subject to legal and operational exceptions. Depending on where you live, you may have additional privacy rights under applicable state or local law. We may need to verify your identity before responding to certain requests.

Cookies and Tracking Technologies

SwiftDrain Pro uses cookies and similar technologies to support website functionality, remember preferences, understand traffic, and improve performance. Please review our Cookie Policy for more detail.

Children's Privacy

This website is intended for adults seeking help with residential plumbing needs. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

External Links and Third-Party Content

Our site may contain links, embeds, maps, scripts, or third-party content. We are not responsible for the privacy practices of external websites, contractors, or third-party services that are not under our control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, vendors, or legal obligations. When we do, we will revise the "Last Updated" date shown on this page. Continued use of the site after an update means you accept the revised policy.

Contact Information

Questions about this Privacy Policy or our information practices may be directed to:

16002099 Canada Inc..
SwiftDrain Pro
Unit 4206, 5 Buttermill Avenue, Vaughan, Ontario, L4K 0J5, Canada.
Company No.: 16002099
Email: [email protected]
Phone: (888) 217-8531